![]() ![]() A case can also be closed if the complainant indicates they no longer wish to pursue their case. The complainant has 20 business days from the date of the letter to send requested information to ATCOG’s Title VI investigator If the investigator is not contacted by complainant or does not receive the request for additional information within the 20 business day requirement, ATCOG can administratively close the case. If more information is needed to resolve the matter, ATCOG will contact the complainant. ATCOG will only notify its TxDOT Public Transporation Coordinator within 10 working days by email, of any Title VI complaints filed within it.ĪTCOG has 30 days to investigate the complaint. The complainant will receive an acknowledgement letter within 10 business days informing the complainant whether the complaint will be investigated by ATCOG. Once a complaint is received, ATCOG will review it to determine if our office has jurisdiction in the matter. ATCOG will process complaints that are complete, in a reasonable amount of time. ATCOG investigates complaints received no more than 180 days after an alleged incident. Mark Compton, Transportation Manager 90 send an emailīobby Williams, Operations Coordinator 90 send an emailįor Formal Complaints, we provide the following:Īny person who believes he or she has been discriminated against on the basis of race, color or national origin by Ark-Tex Council of Governments (ATCOG) may file a Title VI complaint by completing and submitting the form linked below by mail or in person to 4808 Elizabeth Street Texarkana, TX 75503. We at TRAX try to meet all of our passenger’s transportation needs, but we realize that there is always room for improvement. Please read our ADA Compliant Rider’s Guide. If modifications cannot be made in advance, TRAX staff will make a determination of whether the modification should be provided at the time of request. Whenever feasible, requests for modifications should be made and determined in advance of the scheduled trip (i.e., during the paratransit eligibility process, through customer service inquiries or through TRAX’s Complaint Process). Passengers requesting reasonable modifications should describe what modifications they need in order to use the service. Wheel chair lifts are available upon request. TRAX provides accommodations for the special needs of passengers and has ADA (Americans with Disabilities Act) accessible vehicles. This allows the vehicles to be scheduled and coordinated for maximum utilization and allows for special needs passengers. To schedule a trip, please call the service provider at least 24 hours before your trip. Charges may be determined by phone the TRAX service provider for your county. ![]()
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